Ask your customer support representative about this, as we believe it is for limited number of players only whilst in trial. Ive asked them to handle this for me that many times and even advised that if I have to id raise a complaint with Casino Guru but they honestly couldn’t care less, so if you could please help me get this withdrawal from them I’d be very grateful.There is an express withdrawal process in trial, which has been introduced by the group only recently. Its 2023 and there is no reason for any process to take as long as they claim they need to process a withdrawal, it’s simply unethical practices which take advantage of the fact that most customers have a gambling addiction, so they want to make it take so long that people aren’t able to wait out their unreasonable timeframes and end up putting the money back through the casino. I honestly don’t even know if these people actually pay or if they’re just operating a scam where they appear to be an online casino yet money only flows in one direction.Īfter the absolute nightmare I’ve had dealing with their substandard customer service staff which may as well be bots, I’d never trust them to deposit as there are so many online casinos which appear to provide a substantially better experience. The most frustrating thing is that I used the last bit of BTC I had to complete their one time 'risk-free' deposit of $10 USD for the so-called digital ID verification process which I could’ve used on one of the three other online casinos requiring the same. They seem to be such a shady/scammy group and do everything in their power to delay and put up road blocks to being able to access any funds yet obviously when it comes to deposits it’s all instant.

Now I’m no longer able to use live chat as it appears they’ve blocked my access to it, so a notification pops up saying I’m only able to email. The last withdrawal I submitted was on 15/11/23 (8 days ago) and funnily enough when it came to cancelling my withdrawals, they would action it within 2 hours to one day max however when it comes to approving it, somehow they need a whole week which we’ve already passed. Finally my verification status was back to fully approved and they’ve stopped cancelling my withdrawal requests.

I was fully verified/KYC’d yet they requested all this additional documentation which I provided promptly. I’ve been attempting to withdraw the $100 USD from Ruby Slots for over two weeks but given the dozens of live chat discussions and hours wasted with their useless staff members it feels like a lifetime.

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